Category: Blog

  • Hospitality: Where in The World To Find The Best Cocktails

    Those in the hospitality industry will be interested to note that the best cocktails can be found in Japan and Australia. The Diageo Reserve World Class bartending contest recently held in Brazil, although won by Australia’s Tim Phillips, also showcased the best that Asia has to offer.

    One of the bartenders that were particularly impressive was Taiwanese Kae Yin who thrilled judges and audiences with his creativity, skill and artistic flair.

    Of the 16 contestants who made it through to the semi-final rounds at the competition, six were from the Asia-Pacific region and three proceeded on to earn the top honours in four categories.

    Last year’s global winner Manabu Ohtake is from Japan and this year the award went to Tim Philips of Australia.

    This interview on CNNgo.com has more:

    Standing before the judges at the Diageo Reserve World Class Final bartending competition in Rio de Janeiro, Taiwanese bartender Kae Yin’s hands trembled slightly as presented his cocktail.

    With his index finger, he carefully etched a flower into the layer of powdered green tea that he’d sprinkled over a plate of rice flour.

    “The rice powder represents our soil, which is the source of all things that grow from the ground and give sustenance to the Taiwanese people,” he explains, speaking through a translator.

    “It symbolizes growth and prosperity.”

    The audience watched with curiosity as Yin added homemade bitters and violet liqueur to a bamboo cup containing an infusion of Tanqueray 10 gin, Chinese chamomile tea, oolong tea and honey.

    He covered the rim of the vessel with an inverted teacup, and then swiftly flipped it over before placing the cocktail on the plate, in the center of the rice-flower.

    I’d seen this technique before in Chinese tea ceremony, but I’d never imagined it could be applied to mixology.

    “This cocktail is called Trinitea,” he says, spelling out the last three letters for effect.

    He served the drink on a slatted bamboo box, enveloped in a cloud of vapor that emanated from a dish of dry ice beneath the lid.

    The cocktail tasted pleasantly bitter and earthy, with soft herbal notes that balanced the zing of the gin.

    It came as no surprise to me when Yin was named Asia-Pacific Bartender of the Year.

    Asian expansion

    Kae Yin reflects on another expertly crafted Trinitea.Cocktail culture is on the rise in Asia, and bartenders like Yin are leading the trend with innovative techniques and a style all their own.

    “We have influences from Japan but also look to Europe or America for creative ideas,” he tells me.

    “This is just the beginning. Bartenders in Asia will go a lot farther.”

    Renowned for their precise technique and fastidious attention to detail, established Ginza legends such as HisashiKishi of Star Bar and Hidetsugu Ueno of Bar High Five are attracting attention from the international media and helping raise the standard of bartending in countries like China and Korea.

    Source: http://www.cnngo.com/explorations/drink/where-worlds-best-cocktails?page=0,2

    But Australian bartenders are holding their own on the world stage as Tim Phillips has demonstrated. Sydney in particular is becoming a city where you can find world class cocktails.  Phillips venue even features a new menu each day allowing him to stretch his creative muscles and dazzle customers with his innovation, like he did in the competition. With Australian drinkers becoming more cosmopolitan and travelling overseas often, they are demanding higher standards in all sectors of the hospitality industry including bars.

    The post goes on to state:

    Although major differences exist between the bar scenes in Australia and other parts of the Asia-Pacific region, Global Bartender of the Year Tim Philips notes that the number of discerning drinkers is growing.

    People are taking bartending seriously as a profession,” he observes. “Pop culture has also had an influence.”

    Sydney is fast becoming one of the most exciting cities for cocktails in Australia. Hemmesphere, the swanky bar where Philips made his name, is known for its extensive drinks list and plush interior.

    At the moment, the 28-year-old bartender is busy preparing to open his own bar in a couple of months.

    His new joint, called Bulletin Place, will feature a daily changing menu of five cocktails based on fresh, seasonal ingredients.

    “We’ll take the selection process out of the customer’s hands, and they’ll have to trust that the drinks we’re serving are great,” he tells me.

    It’s a daring idea, but Philips has a penchant for the unconventional.

    His signature cocktail, the Reincarnation Flip, is a surprising mix of rum, Scotch and fig jam, finished with raw quail’s egg.

    For the World Class competition, he devised a “drinking game of chance,” where drinkers were asked to spin a wheel to determine the ingredients (which included an array of homemade flavored syrups and ice cubes) that would go into a Scotch-based Old Fashioned.

    Source: http://www.cnngo.com/explorations/drink/where-worlds-best-cocktails?page=0,2

     

  • When Not to Drink

    Responsible drinkers know that drinking more than the recommended limit can be harmful, but there are also times when a person should refrain from drinking at all.

     

    A person should not drink when:
    Driving: Drinkers should know that drinking and driving can be lethal and the alcohol remains in your system, even the next morning. Countless crashes occur on our roads each year due to drunk drivers.

     

    Pregnant: There is a huge danger of alcohol poisoning your unborn child, known as foetal alcohol syndrome.

     

    Sleeping with a nursing baby: Parents nursing a baby can increase the risk of sudden infant death syndrome (SIDS) or overlaying (rolling over and smothering) the baby.

     

    On medication: Mixing alcohol and medication can be deadly.

     

    Operating machinery: Alcohol slows our reaction times and affects our vision and balance. So it is harder to control our bodily movements, which is why drinkers should avoid these types of activities after drinking.

    Working with electrical equipment or ladders: Doing so while drinking or after drinking can also be dangerous as you are not mentally capable of concentrating sufficiently when intoxicated.

     

    Swimming or engaging in other competitive sports: Can also be extremely dangerous, especially if a person is overly intoxicated, the risk of drowning is heightened.

     

  • Takeaways Not Upselling According To Study

    A recent study found that not enough fast food franchise staff upsell meals to customers, including asking phrases like “would you like fries with that?”
     

    A mystery shopper business recently found that 54% of staff didn’t make any attempt to upsell the meal.
     

    Monitoring sales staff is an integral part of businesses success and by training staff to upsell would increase the average sale by between 10-40 % and thereby increase the businesses bottom line substantially.
     

    Burger Edge, Crust Gourmet Pizzas, Grill’d, Healthy Habits, Jesters, Noodle Box, Pie Face, Salsa’s Fresh Mex Grill, Sumo Salad, Sushi Train, Wok in a Box and Zambrerowere all included in the study which involved mystery shoppers rating the service of the outlets based on various criteria.
     

    Other areas that were also assessed were maintenance of rubbish bins, meal order taken within a reasonable period of time, staff members able to answer questions about the menu, orders filled correctly, tasty food and accurate billing, however the outlets scored well in these categories.
     

    For fast food staff simply having a good understanding of your product will assist you to upsell effectively. Also employers in the fast food industry should consider incentivising staff that upsell which will encourage them not only to upsell, but to do so quickly so that service is not slowed down in the process.
     

  • Shape of the Glass may Influence How fast we drink

    New research by the University of Bristol could be used to combat the alarmingly high levels of intoxication that have been occurring in our society recently. The research found that the shape of the glass we drink out of may affect the rate at which we drink.
     

    Straight sided glasses, the study found were more effective in slowing alcoholic drinking rates than curved drinking glasses. The reason for this as suggested by researchers is that it is more difficult to judge the levels in the curved glass as opposed to the straight glass, so drinkers are able to see more easily how much they have consumed with a straight glass.
     

    This research is significant because the speed at which we drink alcohol, determines the rate of intoxication. It allows drinkers to more accurately judge the rate at which they are drinking and “pace themselves” accordingly.
     

    This research may be beneficial in curbing the high levels of alcohol fuelled violence and criminal activity. Slowing the rate of intoxication will mean drinkers will behave more responsibly. Ultimately the research shows that the ability of drinkers to pace their drinking is inhibited by certain glass shapes.

    The study was highlighted by a post on a popular health website www.Healthcanal.com:

     

    The speed at which we drink alcohol may be influenced by the shape of the glass we drink from, according to new research from the University of Bristol, published in PLOS ONE.
     

    This could be a target to help control the problematic levels of drunkenness that are becoming increasingly common in our society.
     

    Dr Angela Attwood and colleagues from Bristol’s School of Experimental Psychology recruited 160 social drinkers aged 18-40 with no history of alcoholism to attend two experimental sessions. At one session they were asked to drink either lager or a non-alcoholic soft drink from either a straight-sided glass or a curved ‘beer flute’.
     

    The participants were almost twice as slow when drinking alcohol from the straight-sided glass compared to the curved glass. There was no difference in drinking rates from the glasses when the drink was non-alcoholic.
     

    The researchers suggest that the reason for this may be because it is more difficult to accurately judge the halfway point of shaped glasses. As a result, drinkers are less able to gauge how much they have consumed.
     

    In order to test this, participants attended another session in which they completed a computer task that presented numerous pictures of the two glasses containing varying volumes of liquid. By asking participants to judge whether the glass was more or less than half full, the researchers were able to show that there was greater error in accurately judging the halfway point of the curved glass.
     

    Importantly, the degree of this error seemed to be associated with the speed of drinking. That is, the participants who tended to show the greatest error in their halfway judgments tended to show the greatest changes in drinking rate.
     

    The speed at which an alcoholic beverage is drunk will influence the level of intoxication experienced, and also the number of drinks consumed in a single drinking session. Therefore, slowing drinking rates is likely to have positive impact for the individual and also at a population level.
     

    Dr Attwood said: “Due to the personal and societal harms associated with heavy bouts of drinking, there has been a lot of recent interest in alcohol control strategies. While many people drink alcohol responsibly, it is not difficult to have ‘one too many’ and become intoxicated.
     

    Source: http://www.healthcanal.com/substance-abuse/31906-Glass-shape-influences-how-quickly-drink-alcohol.html

     

    Whether the research suggestions will be implemented remains to be seen however as a server of alcohol it is important to be able to identify patrons that have had too much to drink and who should be refused alcohol.
     

    Watch if a person becomes overly confident and outgoing or begins to lose some control of knowing how far they can go in a social setting, they are demonstrating the first signs of intoxication. Some of the behavioural indicators include louder speech that normal, mood swings and aggression.
     

    Intoxicated patrons will begin to demonstrate poor judgement and inappropriate behaviour, such as using foul language, telling inappropriate jokes or being overly flirtatious. Also as the person becomes more intoxicated instead of cutting down on drinking they usually increase their drinking.
     

    At this stage, stop the person from drinking anymore.  As soon as you identify signs of intoxication and physical impairment, don’t serve them anymore and make sure no one else does either. Cut off the source of the alcohol.  Some beginning signs of physical impairment are reactions like glassy, unfocused eyes; slurred speech; or forgetting thoughts in mid-sentence. Slow talking and movements as well as difficulty concentrating or walking a straight line are also tell-tale signs of intoxication.

     

  • Pub wins first 3 strikes challenge

    The First Three Strikes law which was enacted earlier this year is aimed at targeting repeat offences and not to adversely affect responsible licensees according to authorities. The first strike is incurred when the licensee or manager of the licensed premises commits a prescribed offence such as permitting intoxication or breaching of a liquor licence and will remain on the venues record for 3 years.
     

    The second strike would be incurred at the discretion of the Director-General if the licensee or manager of the licensed premises commits a prescribed offence during the three year period in which the first strike is in force.The third strike is incurred at the discretion of the Casino, Liquor and Gaming Authority if the licensee or manager of the licensed premises commits a prescribed offence during the period in which two strikes are in force.
     

    However, now the First Three Strikes Legislation has been dealt a blow by a case involving The St. Kilda Hotel in New South Wales. The venue successfully challenged the allegations made against it and had its name removed from the register. The venue was placed on the Register earlier this year due to an intoxicated patron.  However the new ruling has found that the venue did make a reasonable effort to prevent intoxication.
     

    This has implications for the system according to the lawyer that represented the venue. It shows that patrons can slip through the cracks even if venues do their best to prevent intoxication. It also demonstrated, according to the lawyer, that the system is flawed and would basically be clogging up the judicial system which is already so over extended.
     

    While the aim of the legislature was to catch culprit venues that were not adhering to responsible alcohol service laws, many feel it has failed in this regard.
     

    This post on TheShout.com has more:

    The St Kilda Hotel in Armidale, NSW – one of the first venues to be placed on the Register, in March – challenged the allegation of ‘permit intoxication’ in Armidale Local Court.
     

     Magistrate Richardson found that, although the relevant patron was intoxicated, the licensee had taken all reasonable steps to prevent intoxication and was therefore not guilty of any offense.
     

     Tony Hatzis, of liquor and gaming specialist lawyers Hatzis Cusack, told TheShout that the ruling has wide-reaching significance for venues, not the least of which is that the Register was challenged and the venue removed.
     

     “The old view was that the licensee would automatically be guilty if a patron was found to be intoxicated at a hotel.
     

     “Now it is recognised that, despite best efforts by licensees, one or two patrons might slip through the net.
     

     “So long as the licensee has taken reasonable safeguards to prevent intoxication, the licensee will not be guilty.”
     

     The Australian Hotels Association welcome the decision, pointing out that this is a significant example of how the legislation has failed to do the job for which it was intended.
     

     “Three Strikes is not working,” AHA (NSW) CEO Paul Nicolaou told TheShout. “So called rogue operators targeted have escaped sanction, whilst country pubs, small clubs and restaurants have acquired strikes under a scheme best described as an administrative basket case.
     

     “The intent of the legislation is well removed from the reality of its operation.”
     

     “The current legislation just means that every subjective allegation of intoxication lodged by police will be defended and most times successfully, clogging up an overstretched court system and costing licensees and Police legal fees.
     

      “We were told the intent of the Three Strikes legislation was to capture the rogue operators but so far, this has not been the case at all and we’ve seen everyday operators being incurred with Strikes or legal fees defending allegations.”
     

    Source: http://www.theshout.com.au/2012/08/31/article/Pub-wins-first-3-strikes-challenge/AJOSLFPRCW.html

     

  • NSW Plans to restrict Liquor Licences

    The Foundation for Alcohol Research and Education has been in the media a lot lately relating to its ten point plan to reduce the harm alcohol is doing in society. The plan is meant to provide government with an overall solution to the alcohol problem.
     

    Given the effect on society and devastating recent alcohol related events, the organisation believes that new legislature is needed and new restrictions on licencing and alcohol service as proposed by authorities will not be sufficient to solve the problem.
     

    Some of the proposals put forward by FARE include:

    • FARE is calling for government to introduce more public consultation and control on new liquor applications which would not make it so easy for licensees to gain liquor licences.  New licences would also be reviewed in light of public transportation times, which FARE wants to be introduced at night.
    • Better crowd management especially in high density areas is also called for.
    • Another part of the plan by FARE includes a call to ban shots and other drinks with more than 5% alcohol after 10pm as well as limiting the number of drinks to 4 at a time per patron.
    • FARE is also advocating a 1am lockout for all venues with trading hours ending at 3am.Venue that choose to trade past midnight should pay a risk-based licencing fee according to FARE’s plans which would be used towards alcohol related harms.

    This post on TheSHout.com.au has more about the proposal:
     

    The Foundation for Alcohol Research and Education (FARE) has released its ten-point plan to ‘Reduce Alcohol Harm’ in NSW, which it claims offers the NSW Government a “complete solution” to reducing alcohol-related harm.
     

     FARE’s chief executive, Michael Thorn, believes the NSW Government is “at the crossroads” and new licensing and alcohol- serving restrictions for Kings Cross proposed by NSW Premier Barry O’Farrell do not go far enough.
     

     According to FARE, alcohol-related violence affects 34 per cent of people in NSW, and Thorn wants the government to implement its ten-point plan across the state.
     

    “The people of NSW know only too well the devastating effects of alcohol use and misuse and they also understand that those harms extend beyond the drinker and impact people in the broader community.
     

    “Now is the time for the Premier to implement positive alcohol policy reforms that would address the concerns of the wider community and result in a safer and healthier NSW,” Thorn said.
     

    FARE wants more public consultation and control on new liquor applications, as well as the introduction of late night transport and crowd management plans in high density areas, and for public transport operating times to be factored in when new licences are issued.
     

     One of the more contentious proposals of the plan is the call to ban the sale of shots, RTDs with more than 5 per cent ABV, and any mixed drinks with more than 30ml of alcohol after 10pm. The plan also wants to limit the number of drinks a patron can purchase to four at a time.
     

     FARE is also calling on the NSW government to restrict late night trading hours to 3am, with a 1am lockout, for pubs and clubs across the state during a 12-month trial period that it wants “independently evaluated to ascertain the social, health, crime and economic effects of these trading controls”.
     

    It also wants the government to impose a moratorium on new liquor licences that would allow venues to trade past midnight and to introduce a “risk-based licensing fee” to contribute to the costs of alcohol-related harms.
     

     The plan also urges the government to introduce a “cluster controls” policy, claiming that there are “too many licensed venues in NSW” and new licences should not be issued in areas perceived to already have a high density of venues.
     

    Source: http://www.theshout.com.au/2012/08/27/article/A-plan-to-restrict-liquor-licences-across-NSW/LUDIYDQOBV.html

     

  • New Zealanders vote to keep Minimum alcohol age at 18

    The Prime Minister of New Zealand, John Key expressed his disappointment over a vote by parliament which elected to keep the minimum alcohol purchase age at 18 rather than reverting back to 20. The result is interesting and Aussies should use this as an example as many of the same alcohol related problems present in NZ are plaguing Aussies as well.

    Although the prime minister and many members of the community were saddened by the result, youth in NZ were revelling at the decision.

    Parliament threw out the proposal after most of the voters in parliament decided to keep the alcohol purchase age as is, this despite the public expressing their concern for the alcohol purchase age, according to the prime minister.

    The Alcohol Reform Bill which has been tabled in parliament is aimed at curbing binge drinking and there are still other proposals on the bill that are aimed at doing just that.

    The Bill is also proposing to give communities a greater say on the location of liquor stores as well as restricting the types of stores that can sell alcohol and introducing maximum trading hours. It will also make it an offence to promote alcohol in a way that is appealing to minors.

    The Alcohol Reform Bill will most probably be passed into law later in 2012.

  • Drinking Myths Debunked

    While drinking is a way of loosening up and chilling out after a long day’s work, there are some myths about alcohol that people tend to believe as true.
     

    Part of drinking is doing so responsibly and by knowing the effects of alcohol and drinking within the limits you can avoid many of the nasty consequences that over indulging can cause.
     

    • Getting drunk will cheer me up

     

    While drinking is a way of relaxing, it numbs your senses and helps you forget about your problems. However once you are sober again the problems are still there and over indulging in the long run may cause you to become more depressed. Developing an alcohol addiction can cause even more problems such as illnesses and financial problems.
     

    • Drinking coffee will sober me up

     

    Because the caffeine in coffee is a stimulant, you might feel more alert but it does not make you sober. Your blood alcohol level will remain the same.
     

    • I’ll be fine in the morning

     

    Your liver takes about an hour to process one unit of alcohol, regardless of whether you sleep or not.Therefore you can still be over the legal drink-driving limit the next morning.
     

    • I’ll be fine if I drink plenty of water before I go to bed

    Drinking water can reduce the painful symptoms of a hangover by preventing dehydration but you will still be drunk and the harmful effects on your organs will be the same.
     

  • Breathing New Life into Champagne

    There is seldom an occasion anywhere in the world that doesn’t feature champagne. From graduations to weddings, champagne is a firm favourite for most of life’s celebrations.

    Although real champagne is only produced in the region in France bearing the same name, many people mistakenly refer to sparkling wine as champagne.There is seldom an occasion anywhere in the world that doesn’t feature champagne. From graduations to weddings, champagne is a firm favourite for most of life’s celebrations.

    But how do you tell if a champagne/ sparkling wine is a good one? Well certainly wines grown in the Champagne region in France are good champagnes but another way of telling is if the bubbles are small. The smaller the bubbles, the better the quality of sparkling wine or champagne because there are more bubbles to release the flavours of the drink.

    Champagne is basically the same as other wines in that it is cellared and improves with age.  The main difference is that the degree to which you can age a bottle of champagne without ruining it will vary according to a particular brand of champagne and conditions under which the champagne is being stored.

    As famous as the drink, is the elegant flute shaped glass it is drunk out of.  The wider wine glasses are not at all suitable as the bubbles evaporate too quickly and the aroma is also wasted.  The better class of flutes has a little drop of glass on the bottom of it making the bubbles rise from the little drop. Crystal glasses are also better as they are slightly rougher allowing the bubbles to come out more.  Champagne is best consumed at 6 to 10 degrees centigrade (approximately 42-50F).

    Watch this video I found on Youtube which gave me an excellent idea for left over champagne. No need to throw it away, make a delicious and refreshing champagne cocktail to breathe new life into old champagne.

    After watching this video, it got me thinking why not try some other champagne cocktails to add punch to the basic left over champagne? These are some of the best recipes I tried.

    Bacardi Champagne Punch recipe

    • 5ml Bacardi white rum
    • 100 ml triple sec
    • 100 ml amaretto almond liqueur
    • 50 ml grenadine syrup
    • 50ml sugar syrup
    • 1 chunked pineapple
    • Left over champagne
    • 1 litre sparkling water

    Combine ingredients (except champagne and water) in a punch bowl, cover and chill for 2 hours. Add champagne and water, with a little ice. Add 5-10 frozen strawberries. Serve in wine glasses.

    Champagne Fizz Recipe

    • 1 1/2 oz gin
    • 1 oz lemon juice
    • 1 tsp superfine sugar
    • 3 ozchilled Champagne

    Pour the gin, lemon juice and sugar in a cocktail shaker half-filled with ice cubes, and shake well. Strain into a champagne flute, add champagne, and serve.

    If you are in the mood for something with a Tropical twist, try Champagne Tropicale and pretend you are an island paradise sipping sun downers on the beach.

    Champagne Tropicale Recipe

    • 1 1/2 oz mango puree
    • 4 oz Champagne
    • 1 oz maraschino liqueur

    Pour the mango puree into a mixing glass, then slowly add the champagne whilst stirring gently. Float the maraschino on top, and serve.

  • Best Way to Choose a Beer

    Image: Ahmet / FreeDigitalPhotos.net

     

    Here are a few tips to follow:
     

    1. Know your own preference. Learn what you like by tasting several varieties of beer, heavy or light, fruity or dark etc.
     

    2. Understand the different types of beer and their distinctive tastes. For example beers taste different, a stout tastes different from an ale.
     

    3. Take advice from other drinkers. Although everyone has their own preferences, certain beers are popular for a reason. If a beer is not popular, there’s probably a reason for that as well.
     

    4. Ask waitrons and bartenders. Waitrons and bartenders should have some knowledge of the drinks they are serving. They will know which ones are most popular and probably also know why. If you are a server of alcohol, you should have some knowledge of the drinks you serve and be able to recommend drinks based on a customer’s requirements.
     

    Although tastes are subjective asking advice can be helpful as well as tasting as many varieties as possible. This will help you determine your preferences and choose the