FAQs
FAQs
FAQs
Frequently Asked Questions:
Please click click here to see the information for each State and Territory of Australia
This varies from State to State – please click click here to see the information for your State
In general RSA training applies to:
- licensees;
- approved managers;
- staff, including promotional staff, involved in the sale, supply and service of alcohol;
- volunteers, including club directors, who have liquor service responsibilities and
- security officers with crowd control duties.
The Responsible Service of Alcohol course is accepted by airlines hiring cabin crew.
RSA training must be undertaken by a training provider approved by the required licensing authority.
Students are issued with an approved certificate on behalf of the Authority on completion of the course.
This certificate needs to be retained by students and a copy needs to be provided to the venue management, as it is required to be kept in a register by the licensee at the premises.
They both provide the same qualification SITHFAB002: Responsible Service of Alcohol, however, online learning is self-paced and doesn’t have to be taken and completed all at once.
So you can do the course at your leisure without taking time off work and no need for the expense of parking or transport, babysitters, or time organising these.
You also have the option of logging back into the course at any stage to refresh your memory, when situations arise at work.
You can complete it in the comfort of your own home. The level of training is consistent and not dependent on the trainer that you get that day.
Speakers are recommended, although headphones would do. But one of them is compulsory as the Presentation has Audio.
Broadband/Cable/NBN Internet is required.
3G Wireless, including the ones having USB Wireless Modems, are NOT recommended. Dial-Up is not suitable, sorry
The supported browsers for this course include Mozilla Firefox and Google Chrome.
Your browser should be up to date with the latest version for optimal performance.
This course is compatible with Desktop Computers & Laptops (screen resolution of at least 1024×768), iPads, iPhones, iPad Minis, Android tablets and Android phones.
The following plugins and software are free.
Mozilla Firefox, Google Chrome – our preferred internet browsers.
Adobe Acrobat Reader – used to view & print your certificate.
This course does NOT have GST as it is work related training.
Please contact your accountant.
You can log back in and print or email your certificates any time you need to (provided they are still valid).
If you are having any difficulties logging in please visit our contact page where you can message us or chat via live chat.
Before contacting us, please check your receipt to confirm that you have done the course through us. We can only help if you are one of our customers.
Please allow approximately 4-5 hours to complete this course and the related assessments.
Absolutely!
Our course is divided into sections of learning.
Your page will be automatically bookmarked when you exit. This makes it easy to continue from where you left off.
Many email programs place this kind of email in the “junk email” folder so please check there.
If you can not find the email please
Yes absolutely. Australia has different laws in every state so you need to check the requirements by clicking here to see what is required in the States/Territories of Australia that you intend to visit.
You can not, however, use your certificates outside Australia.
You have 3 months from when you pay for the course to complete it.
You can re-attempt the assessment if you do not pass.
You will receive detailed feedback from our Assessors on your incorrect answer/s and be asked to re-submit the assessment.
You can pay via credit or visa debit.
If these are not possible then we can send you an EFT form, or you can send us a money order, (we accept no responsibility for money orders that are lost in the post).
In both of these cases, it can take 3-5 working days to gain access to the course.
Please visit our contact page where you can message us or chat via live chat.
We will be happy to provide you with the answers to your questions.
Once you have completed the course and passed the assessments, you will be able to print, save or email yourself a copy of your Statement of Attainment from our online system.
Beginning in 2015 if you are undertaking nationally recognised training delivered by a Registered Training Organisation (RTO) you will need to have a Unique Student Identifier (USI).
Your USI gives you access to your online USI account which will contain all your nationally recognised training records and results from 1 January 2015 onwards.
If you don’t already have your USI number this can be created easily through the profile section of your account.
For more information regarding the USI please visit www.usi.gov.au.