It sounds simple. People do it everyday. But giving change to people who have been drinking can sometimes spark a debate. You never know when a customer will become confused about  prices, the amount they gave you or the amount you gave back. Here are a few tips to help keep it straight.

Always repeat the amount that you were handed. If a customer gave you a ten, state the amount that you are charging out of ten. This way, not only you and the customer know the amount of the transaction, but there will be witnesses. If the customer disputes that they gave you a lesser amount, it won’t be his word against yours.

Keep the money in hand. Fold it lengthwise and wrap it around the inside of your middle finger with the ends sticking out the outside of your hand (this is an old cocktail waitress trick). Pull the change from the register, count it back and ask the customer if the amount is correct. If they argue and say that they gave you a bigger bill, you can show them exactly what they gave you. Then put the bill in the register.

Don’t take offense to a customer accusing you of trying to rip them off. They have been drinking and may be intoxicated. If you always cover your own back, you can prove that you are honest and there will be no doubt as to who’s mistake the incident was.

Dealing with customers and giving the correct change is all part of the RSA training Australia online course. Taking this course will allow you to work in a bar and keep your customers satisfied with their service.