RSA Course QLD – Teaches how to keep your valuables safe

We will all, at some point, let our guard down at work. Even the super-cautious will momentarily forget that anything that is left on the bar, can be snatched up and never seen again. Keys, cigarettes, lighters, sunglasses, books, you name it, anything can sprout legs in a bar. Mix in alcohol and people become less observant and more forgetful. A customer’s quick trip to the bathroom, could result in a stolen purse or jacket, and cost you a bartab when it’s time to pay up.

RSA Course QLD

Be vigilant! Every time you notice something on the bar, point it out to the owner. If they leave it there when the get up, remind them that it could get stolen. Make a mental note of the possessions that customers walk in with. If a tall brunette walks in with a leather bag, but a blond takes it off the bar stool, you can catch it, preventing a theft. Make a habit of complimenting customers on their jackets or bags. Saying this out loud makes it possible for other customers to take notice of what other people have in their possession, so when a theft does occur, possible witnesses multiply.

Get in a good habit! Make it a habit to NEVER put anything that belongs to you, on the bar. Designate a space for your personal belongings and always put them there. Keep your cell phone in your pocket, even if it is policy to keep it turned off. Don’t bring your credit cards or large amounts of money to work with you. If you drop your wallet, chances of a stranger returning it are slim. Keep your valuables locked in your car, preferably in your glove compartment (LOCKED). Purses disappearing out from behind a bar is common, try locking them in the office or under a counter, out of sight.

If you are positive that a customer has stolen something, be upfront about it. Don’t be timid about asking them to empty their pockets. An innocent person should have no problem proving that they are innocent. Someone who has something to hide, will immediately get defensive. You can always explain to them, that if the tables were turned, they would want you to do whatever it took to get their stolen belongings back. If it turns out that you have wrongly accused someone, apologize, buy them a drink and try to smooth it over.

Make it clear to your customers that you will tolerate zero amount of theft on your watch!

RSA Course QLD, NT,SA, and WA – RSA course online – Responsible Service of Alcohol