Tag: social media

  • Alcohol News: Concern over Social Media Promotion of Alcohol to Minors

    Australian Researchers have expressed their concern about the promotion of alcohol products to young people using social network platforms, such as Twitter and Facebook. The study is published in the latest Medical Journal of Australia.

    The concerns were raised after researchers from the University of Western Sydney tracked the tweets of various global alcohol brands over a period of 6 months. Researchers discovered that the original tweets sent out by these brands were then re-tweeted to larger audiences, increasing the risk of it being seen by minors.

    Researchers are also concerned that the use of hash-tags was increasing the risk by linking the alcohol promotions to popular social events.

    The following excerpt explains:

    Australian researchers say alcohol brands are using Twitter to promote their products to a young and potentially underage audience.

    A research team from the University of Western Sydney tracked the tweets of various global alcohol brands – including Corona, Heineken, Smirnoff and Jack Daniels – for six months.

    It found their initial tweets were often re-tweeted to a much larger audience which increased the risk of them being seen by users aged under 18.

    It also found the use of hashtags increased the audience by attaching the alcohol promotions to popular social events such as concerts.

    Source: http://www.abc.net.au/news/2013-09-02/alcohol-brands-using-twitter-to-promote-product-to-underage-aud/4928530

    The article went on to quote one of the authors of the study who said that she believes tougher restrictions should be implemented for alcohol promotion. Twitter has been a particularly useful and beneficial platform for these alcohol brands to promote their products and because it is relatively new, we may have initial problems with regulation. The researchers found the promotion of some brands more problematic than others, such as Budweiser.

    The co-author of the study, Dr Ann Dadich said that greater regulation needs to be instated for alcohol promotions, she went on to explain,

    “There’s quite a large young demographic that is using Twitter, a number of people may be thinking, ‘well it’s too difficult to manage this’,” she said.

    “Twitter is a relatively new platform for companies, and what we found is that it seems to be quite an efficient way to promote their wares.

    “In addition to their direct audience, they’re obviously getting that secondary audience as well.”

    Source: http://www.abc.net.au/news/2013-09-02/alcohol-brands-using-twitter-to-promote-product-to-underage-aud/4928530

    According to researchers who pinpointed Budweiser’s social media promotions as particularly threatening mentioned that during the 6 month study, the company sent 286 tweets to its followers- numbering more than 15,000. Their tweets were then re-tweeted 13,523 times.

    There have been numerous calls for more regulation of this type of alcohol promotion including one from the executive officer of the Victorian Alcohol and Drug Association, Sam Biondo who has called for the loophole to be addressed. The post went on to explain:

    “You’ve got to question how we’ve allowed things to get to the point it has,” he said.

    “And we really do need to have a community debate, governments need to look at these issues, because it’s really, it is having an impact.

    Source: http://www.abc.net.au/news/2013-09-02/alcohol-brands-using-twitter-to-promote-product-to-underage-aud/4928530

     

  • Drinkers Take to the Web to Voice their Opinions

    More and more consumers are taking to the internet to voice their concerns or praise for liquor brands according to evidence provided by Nielsen at the ALSA conference recently. Because customers are making their voice heard online, retailers and producers should be doing the same thing, making their presence felt online. Social media especially is a tool that can be used by liquor retailers to market and promote their products.
    This post on TheShout.com has more:

    Liquor retailers were this week shown evidence that drinkers are increasingly taking to the web to voice their experiences with products and service.
     At the ALSA conference, Nielsen executive director Michael Walton showed delegates a recent online discussion initiated by a consumer about his experience at a liquor store in Western Australia.
     In a post on a fishing website, the drinker vents about the price of beer, kicking off four days of debate about the bottleshop and the beer brand concerned.
     Walton said such incidents are happening “all the time”, demonstrating that suppliers and retailers must play in the online space.
     If you’re not there, it’s already happening and it’s moved past you,” he said.

     

     But rather than being a threat, Walton said social media and online marketing is a great opportunity because it is cost effective and “a great leveller”.

     

    Source: http://www.theshout.com.au/2012/08/31/article/Are-drinkers-knocking-your-brand-online/ANGQRIYWDO.html

    It is true many customers would rather take to social media to either rant or rave about a product or service received as it is less time consuming, more convenient and a more anonymous way of getting their views out there. This trend is demanding that retailers and businesses offer the best customer service possible at all times if they do not want to anger customers and spark complaints online, thereby damaging the reputation of their business.

    Some of the other major benefits of using social media especially for your business include:

    1. Branding your business. Even those users who do not directly engage with your brand, will still see your brand and they will begin to develop an impression of your business, making them more likely to remember your brand in the future.
    2. It allows you to manage the reputation of your brand.  As the study by Nielsen explains even if you are not engaged in online marketing, your brand is probably being discussed, whether you take part in that discussion or not. Rather be involved in how your brand is perceived.  Feedback from Social Media can also help you make informed decisions based on customer impressions.

     

    3. Customer Service and Feedback is streamlined.  Providing support to your customers is vital to the success of any business and social media is no exception to the rule. When a person reaches out to you, whether their input is good or bad it is extremely important to respond in a timely and helpful manner. Social media provides the platform for consumers to interact on a personal level.

     

    4. Social media facilitates Competitive Analysis which in an industry as diverse and saturated as the liquor industry is especially important. Social media makes this process easier by allowing for complete transparency of the content and conversations your competitors are having on their social accounts. Social media can help keep you on track with other non-profits, businesses, publications or partners.