RSA Course Online

Author: Peter Cutforth

  • Dealing With Conflict – RSA Training

    There’s no use getting riled up – teaches RSA Training

    It will happen, either, with a patron or a coworker, conflict will happen; and when it does, you need to remember your RSA training. You may feel the impulse to yell or be snotty to someone who had ruffled your feathers. This is absolutely not the way to deal with conflict. First and foremost, you need to remember that you are the bartender, most likely you will get your way, so being overly rude or hateful is pointless and unprofessional. Here are a few ways to help smooth over a bad situation.

    RSA Training helps you know what to do

    – Restate your point, in different words. There may be a misunderstanding. Bars where the music is loud, it is common for misunderstandings to occur – as the RSA training course will teach you. – Make it clear that you are going to remain professional by not raising your voice or threatening. If you keep your cool, most likely, the situation won’t escalate. Resorting to name calling is asking for trouble. – Don’t be passive aggressive. It is still aggressive, even if you are not shouting. Slamming shakers and fake smiles can cause just as much tension as all out ranting, sometimes more. – Ask what you can do to resolve the situation. If you can’t do it, present them with a compromise or alternative – RSA training shows this is the best thing to do. – Go directly to that person. Badmouthing someone behind their back is underhanded and makes you look like the bad guy. Second hand information is usually blown way out of proportion, so a harmless gripe can turn into a false threat. – If the conflict is ongoing, like with a coworker, talk to them outside of work. Keep it personal. Having witnesses may likely spur on a conflict, causing the other person to try to look better or get the better of you with verbal abuse, just to try to impress others. – If you have tried to resolve the situation and have failed, ask for help. Security may need to be called, or you may want to give your manager a heads up that there is a conflict. Waiting until a fight happens or a customer complains is waiting too late. – Keep in mind that your customers will pick up on your attitude. A bad one will cost you sales and and tips. Don’t let anyone ruin your entire night, once the situation is over, move on. But you will learn all this in the RSA training course. Make sure you watch the funny video below, for some demonstrations of dealing with a drunk.

    The kinds of aggression that you may see will be unreasonable. Without proper RSA training, you could easily find yourself in a fight at your workplace – which is not what you want to happen. You may end up being fired and should be avoided at all costs. So go online and get your RSA training certificate today – so you can handle conflict resolution PROPERLY!

  • Follow the latest feeds on Facebook

    If you are an apt follower of alcohol and are always on the look out for new mixes, it may be a good idea to get on Facebook and follow major alcohol pages. But hey, most of us spend half our lives on Facebook anyway! So why not add these pages to your daily Facebook checks? Bundy Rum Absolut Vodka Johnny Walker Sierra Nevada Australia While your at it, go ahead and like our page on Facebook for interesting feeds on alcohol, beverages and our course. But remember to serve any drinks in Australia at a premises, you need your responsible service of alcohol certificate!

     

  • Management Loves Barflies – Responsible Service of Alcohol trains you to keep regulars

    Don’t let your standard drop – Responsible Service of Alcohol

    You may find some of your regulars to be annoying or demanding, but you should always see them as customers and keep your responsible service of alcohol standards high. If you allow yourself to be a little less than professional when your only customers in the bar are the regulars, you may find yourself being scrutinized by management and not realize why. Just because you see these people on a regular basis does not mean that they don’t deserve or want professional service. But it’s not just the service manner that counts, it’s keeping their alcohol intake standard, and adhering to the responsible service of alcohol guidelines

    Responsible Service of Alcohol – your boss will notice if you slack off!

    Management wants feedback about their establishment and it’s employees. The best way to do this is to ask customers. Which customers will they most likely ask? The ones that will notice changes, the regulars. If management wants to evaluate your job performance, all they need to do is ask your customers. And remember these customers wont be afraid to tell management that you are not adhering to responsible service of alcohol guidelines. Make sure that you keep your discontent about work to yourself. Voicing your disapproval to patrons can be cutting your own throat. Remember that these people may be on your side, in the moment, but they don’t want to take a chance on getting a bad drink. Everybody is your best friend when you are slinging drinks. You never know when your negativity may find its way to your bosses ears. Take an interest in what interests them. If fishing is a common topic, learn about it so you can join in the conversation. Ask questions. There is nothing more attractive to a group of men than showing off how much they know. A few well placed questions can spark a great conversation. Never let it get dull, dull moments give customers the opportunity to focus more attention on you. Bring a newspaper to work, this will surely start a conversation about something that concerns most people locally. Remember that when people are chatting they are drinking less so this may help when trying to lower someones drinking.

    Responsible Service of Alcohol and responsible service of appreciation!

    Let them know how much you appreciate their business. They pay your bills and never take that for granted. Always say thank you for tips. Make it a point to greet them with a smile, and tell them good bye when they leave. If they feel special there, they will come back. If you are the one that makes them feel special, they will let management know what an asset you are to the company. The responsible service of alcohol qld (or any state) course is about serving alcohol responsibly, but also remember to make it fun for them. Below you will see a perfect example of what NOT to do when serving, don’t get angry, don’t over react! Of course this is a skit and not under real circumstances – the lessons still apply to a bar though!

    So log on today and get your RSA training Australia certificate. If you think you can handle the job then get started and begin impressing your boss!

     

  • Jelly Shots!!!

    RSA QLD (and any state) trains you in the art of jelly shots!

    Cherry Amaretto Jelly Shot

    Ingredients:

    1 pkg Cherry Jelly

    ½  cup boiling hot water

    ½ cup Rum

    ½ cup Amaretto

    ½ cup Sour Cherry Schnapps Dissolve Jelly in hot water COMPLETELY.

    Pour 28g servings into cups. Cover, chill to set and serve.

    Tropicolada Jelly Shot

    Ingredients:

    1 pkg Pina Colada Jelly

    ½  cup boiling hot water

    ½ cup spiced rum

    ½ cup Coconut rum

    ½ cup Creme de Banane Dissolve Jelly in hot water COMPLETELY.

    Pour 28g servings into cups. Cover, chill to set and serve.

    Jager-Bomb Jelly Shot

    Ingredients:

    1 pkg Pineapple Jelly

    ½ cup boiling hot water

    ½ cup Jagermeister

    ½ vodka or gin

    ½ cup Red Bull Dissolve Jelly in hot water COMPLETELY.

    Pour 28g servings into cups. Cover, chill to set and serve.

    Strawberry Shortcake Jelly Shot

    Ingredients:

    1pkg Strawberry Jelly

    ½ cup boiling hot water

    ½ cup Tequilla Rose

    ½ cup Vodka

    ½ cup Butterscotch Schnapps

    Dissolve Jelly in hot water COMPLETELY. Pour 28g servings into cups. Cover, chill to set and serve.

    Melon Ball Jelly Shots

    Ingredients:

    1 pkg Melon Jelly Shots

    ½ cup boiling hot water

    ½ cup Midori

    1 cup Vodka Dissolve Jelly in hot water COMPLETELY. Pour 28g servings into cups. Cover, chill to set and serve.

    Margarita Jelly Shots

    Ingredients:

    1pkg Margarita or Lime Jelly

    ½ cup boiling hot water

    ½ cup tequila

    1 cup triple sec Dissolve Jelly in hot water COMPLETELY. Pour 28g servings into cups. Cover, chill to set, rim with a little bit of salt and serve.

     

    Get online today so that you can obtain your responsible service of alcohol certificate and serve these amazing shots in a restaurant yourself!

     

  • Measuring how much you pour

    RSA Online will teach you that it is important to be able to judge how much someone has had to drink by looking at their behaviour. But it is also important to measure the amount of alcohol you give someone or you could land yourself in hot water. So here is a video on how to measure drinks properly.

    This is all part of your RSA training so get online and get your responsible service of alcohol certificate today and go serve alcohol!

     

  • Finding the best bars and nightclubs in Australia

    If you, like everyone else is looking for a shortcut when it comes to finding the best bars and night clubs, rather than trying every bar, check this website. Trust me – it’s useful.

     

     

     

     

    So now you know that people are judging your bar by how you perform, but you also know where the best bars are! To be able to work at one of these bars, apply online for your RSA training and get your certificate!

  • Bar essentials – Widening your knowledge!

    It is ‘essential’ to know how to use all the tools behind a bar, to both impress your boss and your customers. This is especially important if you work on tips – a customer could order anything, be prepared.

    But to work behind a bar, you first need to get yourself a responsible service of alcohol certificate. Apply online today!

  • Your’s, Mine and Our’s – Sharing Tips

    The Scenario – How to deal with tips

    James and Stacia work the front bar together every weekend. They have a great work relationship. They can work around each other without getting in each other’s way. They both have customers that ask for them by name, and neither are offended by this. They both share the work load and clean up equally. They also pool tips, as required by management. Everything had been going smoothly, until James sees a customer tell Stacia that he wants her to keep a tip and not James. Stacia slips the tip in her pocket. The rest of the night, James is preoccupied with keeping a close eye on Stacia. Two more time, he spies her pocketing tips that are supposed to go into the tip jar. Feeling that he is getting the short end of the stick, James slacks off and leaves more than a fair share for Stacia, at clean up time. The next night, Stacia feels as though she deserves to keep extra tips after doing most of the clean up. So she keeps a few for herself. James sees this and decides to do the same. Before long the tip jars are running low and it catches the manager’s eye. He starts to watch the employees more closely, thinking that they are not making sure the customers are properly taken care of, because of the low amount of tips. He sees James leaving an unfair amount of work for Stacia. He sees Stacia keeping tips for herself. Then he notices James doing this as well. He decides to write up both employees for not following company policy.

    What could James and Stacia have done to avoid this situation?

    He could have confronted Stacia. He could have told her that he does just as much work and deserves the same amount of tips. Stacia could have explained to the customer that they are not allowed to pocket tips. She could have also spoken to James about the extra workload. If they would have been open with each other, they could have avoided ruining their great working relationship and not gotten written up.

    Don’t forget that RSA QLD (or whatever state you may be in) training will help you avoid conflict such as this, so go online and get yours today!

  • Practicing bar tending at home – and having a bar at home!

    If you bar tend and are looking for a similar experience at home, or if you just want a nicer beer brew at home, this link may be for you.

    Click here to see Heineken’s new at home beer tap.

    But don’t forget that to be able to serve beer from this at a premises, you must first complete your RSA training online.

  • We are only ever a few numbers away!

    RSA online has created a course that is easy to follow. But just in case you find yourself in a confused state of mind, or if you are a little unsure about something, call us on the numbers below.

    Based on QLD time:

    Support Phone Number:1300 362 226
    All other enquiries:07 3118 6161

    8:00-5pm Mon-Fri