Joe Barfly sits down on a barstool at his local pub. He orders his usual. He shoots the breeze with his mates, and after his usual number of pints, he gets up and attempts to leave. The bartender notices that he has left his change sitting on the bar but says nothing, hoping that it is a tip or he had just forgotten to take it. Joe leaves and the bartender takes care of another customer. When the bartender returns, expecting to collect the money, they find someone else sitting at the bar. They order a pint and take money from the stack of bills in front of them. Knowing that the money didn’t belong to this new patron, the bartender tells the customer that that isn’t their money. The customer protests and an argument ensues. In the end, there is a big scene, a few customers have left and the bartender has lost out on, at least, two possible tips.

What should the bartender have done to prevent this?

They should have been honest. They should have spoke up and told Joe that he had left money on the bar. Yes, he might have put back in his pocket. He, also, may have told the barkeep to put it in their tip jar. If the bartender would have been honest, it would have kept the new customer honest as well. With no money to argue about, the customer would have likely left a tip, as well. Not to mention, all the customers the drama scared off. The bartender lost sales and tips, simply because they were not honest. So if in doubt, honesty is the best policy.

So simply by following some steps that the RSA training course will outline for you, you can avoid argument, conflict and scaring patrons off. So get your RSA certificate today and start working in a bar or premises asap!