Responsible Service Of Alcohol is easy when you know the rules. Bartenders will tell you that patrons will sometimes try to intimidate you after attempting to stop them from drinking. It happens, as careful as everyone intends to be, sometimes you will over-serve someone. The may have had a number of drinks before they entered the bar. The only recourse is to stop serving them.

Some people are insulted and insist that they are not drunk. Some get angry, yell, and demand service. Others try to go above your head and attempt to speak to management. Don’t take any of it personally. The Responsible Service Of Alcohol course will teach you the rules and regulations around serving and not serving alcohol so you can feel more comfortable saying no.

Responsible Service Of Alcohol Teaches you

Stand your ground! It is your job and the bars license that are at stake. When someone has had to much to drink they can be a lot more aggressive then they would normally be.

Always give security a heads up when you have decided that a customer has had too much. They can keep an eye out for that customer getting drinks from their friends or stealing drinks off tables. This will also help if that customer becomes a problem later, trouble can be stopped before it has even begun, in some cases.

You can appeal to them on a personal level. Tell them the repercussions of you over-serving. Ask them if they want you to lose your job and the rules around responsible service of alcohol. If all else fails, ignore them.

When it all comes down to it, you have the final say when it comes to Responsible Service Of Alcohol.