RSA Course Online

Tag: responsible service of alcohol course online

  • Responsible Service Of Alcohol – Quick Tips For Bartenders

    Responsible Service Of Alcohol – 10 Quick Tips For Bartenders

    1. When serving a chilled drink, that will be served with no ice, chill the glass first, while you make the drink. Fill the glass with ice and water then dump when you are ready to serve.

    2. Set out the glasses as they are being ordered, to help you remember your order.

    3. Keep your nails trimmed. There are loads of places to break a nail and little time to bandage it.

    4. Always go either left to right or right to left when working your way down the bar. Be in the habit of going the same direction, so you don’t skip customers. Do Your Responsible Service Of Alcohol, RSA course online

    5. Catch your beer caps and throw them away. They are very easy to get stuck to the bottom of your shoe and when you least expect it, cause you to slip.

    6. Drink water. Soda and juice may give you a boost, but will also cause you to crash. On nights that you know that you will be really busy, eat plenty of complex carbohydrates for sustained energy. It sucks to lose wind in the middle of a rush! Do Your Responsible Service Of Alcohol, RSA course online

    7. Always apologize. Whether you messed up a drink or ran over your co-worker, apologize on the spot. They may brood the rest of the night over it and cause friction. If you are in a big rush, sometimes you may forget all the little things that happened through the night.

    8. Ask for help. There will be times that you can, in no way, serve everyone in the bar. This can lead to a melt down and nobody gets served. Your coworker may have gone on a break, or you have a much bigger crowd than usual, but you need help, so ask for it. The first place to ask is the barback, then anyone else that works in the bar. You can also ask your patrons to please be understanding of your situation, and to not yell out their orders. If a DJ is on hand, have them announce that everyone will be served, but to be patient. Whatever you do, don’t freak out! Do Your Responsible Service Of Alcohol, RSA course online

    9. Have more than one blender. Frozen drinks are the most time consuming. Keep two blenders available for nights when time is minimal. You can use one for one kind and the other for a different kind, without having to stop and rinse out the Margarita so you can make a Pinacolada.

    10. Stick a book of matches and a pen in your pocket at the beginning of the night, so you don’t have to stop and look for them if a customer asks for one. You can just toss it and go!

    By doing the Responsible Service Of Alcohol course online you will be able to work in a bar in Australia

  • Responsible Service Of Alcohol – Easy When You Know The Rules

    Responsible Service Of Alcohol is easy when you know the rules. Bartenders will tell you that patrons will sometimes try to intimidate you after attempting to stop them from drinking. It happens, as careful as everyone intends to be, sometimes you will over-serve someone. The may have had a number of drinks before they entered the bar. The only recourse is to stop serving them.

    Some people are insulted and insist that they are not drunk. Some get angry, yell, and demand service. Others try to go above your head and attempt to speak to management. Don’t take any of it personally. The Responsible Service Of Alcohol course will teach you the rules and regulations around serving and not serving alcohol so you can feel more comfortable saying no.

    Responsible Service Of Alcohol Teaches you

    Stand your ground! It is your job and the bars license that are at stake. When someone has had to much to drink they can be a lot more aggressive then they would normally be.

    Always give security a heads up when you have decided that a customer has had too much. They can keep an eye out for that customer getting drinks from their friends or stealing drinks off tables. This will also help if that customer becomes a problem later, trouble can be stopped before it has even begun, in some cases.

    You can appeal to them on a personal level. Tell them the repercussions of you over-serving. Ask them if they want you to lose your job and the rules around responsible service of alcohol. If all else fails, ignore them.

    When it all comes down to it, you have the final say when it comes to Responsible Service Of Alcohol.

     

  • Bar essentials – Widening your knowledge!

    It is ‘essential’ to know how to use all the tools behind a bar, to both impress your boss and your customers. This is especially important if you work on tips – a customer could order anything, be prepared.

    But to work behind a bar, you first need to get yourself a responsible service of alcohol certificate. Apply online today!

  • Your’s, Mine and Our’s – Sharing Tips

    The Scenario – How to deal with tips

    James and Stacia work the front bar together every weekend. They have a great work relationship. They can work around each other without getting in each other’s way. They both have customers that ask for them by name, and neither are offended by this. They both share the work load and clean up equally. They also pool tips, as required by management. Everything had been going smoothly, until James sees a customer tell Stacia that he wants her to keep a tip and not James. Stacia slips the tip in her pocket. The rest of the night, James is preoccupied with keeping a close eye on Stacia. Two more time, he spies her pocketing tips that are supposed to go into the tip jar. Feeling that he is getting the short end of the stick, James slacks off and leaves more than a fair share for Stacia, at clean up time. The next night, Stacia feels as though she deserves to keep extra tips after doing most of the clean up. So she keeps a few for herself. James sees this and decides to do the same. Before long the tip jars are running low and it catches the manager’s eye. He starts to watch the employees more closely, thinking that they are not making sure the customers are properly taken care of, because of the low amount of tips. He sees James leaving an unfair amount of work for Stacia. He sees Stacia keeping tips for herself. Then he notices James doing this as well. He decides to write up both employees for not following company policy.

    What could James and Stacia have done to avoid this situation?

    He could have confronted Stacia. He could have told her that he does just as much work and deserves the same amount of tips. Stacia could have explained to the customer that they are not allowed to pocket tips. She could have also spoken to James about the extra workload. If they would have been open with each other, they could have avoided ruining their great working relationship and not gotten written up.

    Don’t forget that RSA QLD (or whatever state you may be in) training will help you avoid conflict such as this, so go online and get yours today!

  • On The House – Free Drinks And Responsible Service Of Alcohol

    Free drinks and responsible service of alcohol can be a tricky thing. Do you have a favorite customer?  The one that warms the same seat every night or so. Maybe they give tips, or maybe they buy really expensive drinks. What do you do if they ask or imply that they should get a free drink? First, and foremost, you should always acquaint yourself with house policy. Some establishments are more lenient than others about some issues. But a good rule of thumb is that there is no such thing as a free drink! A “free” drink will always cost someone, something. Whether it is an extra shot in a mixed drink, or a purposely forgotten drink on a tab, giving any customer a freebie is never a good idea. Some bars have house tabs just for this purpose, but they should be used cautiously. Extra pours always find their way back to management, usually, by way of the recipient’s bragging.  When it comes down to it, if the owner has not agreed to it, then every drop of over-pour is stealing. Don’t forget that a little extra goes a long way. When someone is used to a certain amount of alcohol, they usually don’t stop, until their wallet tells them to. By this point, that “little extra” has gotten them far more drunk than they realise.  This is very irresponsible service of alcohol. 10g of alcohol is considered 1 standard drink. So if the wine is 10% alcohol then 100ml is a standard drink if it is 20% alcohol 50ml is standard and 5% alcohol 200ml is standard. All bottled drinks are required to have how many standard drink are in them on the label. eg a beer may say 1.5 standard drinks on it. However for spirits on average 1 nip or 30ml is a standard drink. If someone is counting their drinks and thinks they have had 2 when it is actually 3 or 4 they may end up driving and being over the limit. How would you feel if they lost their license and it was your fault.

    Responsible Service Of Alcohol

    Sometimes a drink on the house is called for. Usually there has been a mistake on the bartenders part, or a customer has helped the establishment in some way, like cleaning up a broken glass, or stopping a fight when security was unable to get to it or they didn’t notice the build up, until too late. Make it clear, from the get go, that you will not be manipulated into giving out freebies. Some customers will be upset or irritated, but it is likely that these customers are just trying their luck. The most important thing for you and the your establishment to to make sure you engage in Responsible Service Of Alcohol

    Responsible Service Of Alcohol

  • 7 Useful Links For RSA In Australia

    Our RTO Details

    http://www.ntis.gov.au/Default.aspx?/rto/31973 NT

    http://www.nt.gov.au/justice/licenreg/index.shtml Qld

    http://www.olgr.qld.gov.au/ http://www.olgr.qld.gov.au/consumers/responsible_drinking/standard_drinks/index.shtml http://www.olgr.qld.gov.au/industry/training/index.shtml SA

    http://www.olgc.sa.gov.au/splash.shtm WA

    http://www.rgl.wa.gov.au/

     

  • Report: N.C. wine industry contributed $1.28 billion to state’s economy in 200

    Friday, September 23, 2011 The state’s wine industry has produced significant economic fruit in recent years, topped by a $1.28 billion overall impact in 2009, according to a report released Wednesday by the N.C. Commerce Department…. [+] Read More

     

  • Video On Responsible Service Of Alcohol Course

    LinkedTube

  • Responsible Service Of Alcohol Course Online For Australia

    The Responsible Service of Alcohol Course is available online through Urban E Learning’s www.rsacourseonline.com website.

    Alcohol Course Video

     

    You may be wondering why someone would need to do an online course on the responsible service of alcohol. Surely everyone would know what to do and people would drink responsibly? Well in an ideal world this would be the case for everyone. But sometimes some people just don’t know how to drink responsibly and other people may just have a bad day and it may be a one off.

    Have you ever had a friend or someone you know who has injured themselves by being too drunk and then walking in front of a car or maybe had a near miss. I once witnessed someone who was lying down on the road and as I was approaching them from across a car park they did get off the road, this only about 20 seconds before a car came round the corner at a normal speed but would have been to fast to break and not hit the person.

    In all cases if you were the client then you would hope that someone else would look out for you and if you have had enough tell you that, or refuse to serve you.

    So that is why the responsible service of alcohol course exists. It is a way to ensure that people who for whatever reason are unable to look after themselves that day will not be put at risk of harming themselves or others by excessive over consumption of alcohol.

    Unfortunately accidents happen when people are drunk and drive but also in some cases when people are too drunk and walk.

    • You may just trip over and injure yourself
    • you may walk in front of a car
    • you may try and climb a wall or fence and fall off
    • yo may fall over a balcony or other height

    However most people do drink responsibly and so it is not a major part of a persons job in most establishments. However it is important to know what to do and what the rules are so that you can do the best by yourself and your clients.

    The responsible service of alcohol course teaches you all the rules and regulations and what is required to do your job effectively while working serving alcohol in a bar or in some other establishment.

    links

    http://www.olgr.qld.gov.au

    http://www.nt.gov.au

    http://www.rgl.wa.gov.au

    http://www.olgc.sa.gov.au