RSA Course Online

Tag: RSA Australia

  • RSA Course Online and Dealing With Sudden Crowds

    The RSA course teaches you how to serve alcohol safely and responsibly. This means there is no excuse for not serving safely, even when you feel you are swamped with work. There will be situations where a sudden crowd may appear. This could be because an event has kicked on to your bar/club, or it could be because people have planned an event at your bar with a lot of people. You will find that around half the time, these groups will call you and tell you about the crowd that will be coming, but the other half of the time you will have no idea, and a quite Monday could pretty quickly turn into a massive influx to your bar. Then the problem lies in the fact there is simply not enough staff to cater for such a large crowd. But in this case, you only serve as fast as you can while still having safety precautions in mind, there is no excuse for a lack of safe serving – people can get hurt.

     

    So How Do I Handle These Crowds Of People?

     

    There are several things that you can do when confronted with a large crowd on a usually slow night. The first of which is to simply call in more people to serve that night which is the safest option. I know this can be an almost impossible task, but regardless it is necessary for the safety of the bar and it’s patrons. If you can’t get more people in to work, then people will simply get their drinks a bit slower. But you will probably end up having more people working behind the bar than out on the floor. However you always need to consider things like the fact that you still need people cleaning up glasses on tables and in the bar as this will ensure that there is less broken glass and the bar is less cluttered, and safer.

     

    Why Did I get This Crowd?

     

    Music is often the thing that defines a bar or a club as either good or bad, and you will find that most clubs have a DJ, or a pre-mixed CD so that people are not hearing something they have heard before – it’s new. This can often be how people decide whether a club is good or bad – simply by listening to the music they are playing. So if you have particularly good music the word may get around. If you have no DJ at a club: A club is different to a bar and is often in requirement of some sort of house/club music.

    For the Bars: In a bar it is a bit harder to define what needs to be played as it is really up to what atmosphere you want to create. A slow and casual bar will have different music to one that often gets busy/crowded at night. So you really have to make the call of what to play.

     

    Being a Bouncer:

     

    If you are prone to sudden crowds you may be wise to get some good bouncers

    If you think that this is for you, you might need to complete your RSA Course online, as bouncers can end up handling a lot of alcohol as employees of a bar. So do the course to get the RSA Certificate and start working today! Watching for Minors in a crowded bar

     

    It is a well known fact that there will be people who are under the legal drinking age that will try and get into a bar, or get served alcohol anywhere. But the RSA Course teaches you that this will incur a fine anywhere from $7,000 up, so you should really never be doing it! The RSA course teaches you, amongst other things, how to check if a minor is using a real id or not. It tells you what to look for in the case that the ID may be fake, or someone’s they are borrowing. Another tip, though, is to ask them questions about the ID just in case they are using someone elses. If they don’;t know their address, you can tell it’s not theirs!  ——-

     

    So Grab your RSA Course Certificate Online!

     

    There are a few options when considering the RSA Course, and the online version of the course is fast and straightforward whilst it still gives you the best information on how to serve safely. This means that you can get to applying for jobs faster, and you can start working sooner!

     

  • Responsible Service of Alcohol Update : Mexican Fiesta Cocktails

    Spice up your cocktails menu with a few quick and easy Mexican inspired recipes. The Mexican lifestyle wouldn’t be the same without Tequila and Mezcal, the most popular Mexican Spirits. According to Mexicans, tequila dates back over 2000 years and Jose Cuervo was the first to commercialise the product in the 1800s. Tequila is actually a type of mezcal that is made from the agave plant, the blue agave or Agave Tequilana Weber which can only be found in the region of western Mexico around the town of Tequila, Jalisco. Tequila, which has become the national symbol of Mexico, has earned its popularity among partygoers the world over for its ability to get you drunk fast. Although drinking tequila shots is the most popular way to drink it across the globe, there is some debate about the “correct” way to shoot it (which comes first the salt or the lime?), how do the Mexicans do it? Well tequila connoisseurs say that it is a complete waste to shoot a fine tequila or mezcal, and they recommend that it be sipped, either alone or with sangrita, a mixture of tomato, orange juice and lime juice, spiced with chili powder. Alternatively you could combine your tequila with a few other ingredients to conjure up some delicious cocktails.  Here we share the top 5 Mexican Cocktails, which is your favourite?

     

    1.Sangria

    Undoubtedly one of the best and most popular Mexican drinks is Sangria. Especially enjoyable when shared in a group, sangrias are synonymous with fiestas.

     

    Ingredients•1/2 cup sugar •½ cup tequila •1/2 cup lemon juice, fresh •1/2 cup orange juice •1/4 cup orange-flavored liqueur •1 (750 ml) bottle Burgundy wine •1/2 lemon, sliced •1/2 orange, sliced •ice Directions 1.a plastic container (with lid) combine sugar, lemon& orange juices, liqueur and wine; stir. 2.Refrigerate for several hours. 3.Pour into pitcher add lemon and orange slices. 4.Serve over ice

     

    Picture:www.food.com

     

    2. Margaritas

    When you think of margaritas, you think of fun. Try this simple recipe to wow your patrons.

     

    www.food.com
    		 Ingredients •Lime wedge •Coarse •1/4 cup fresh lime juice/1 large lime •1/4 cup silver 100% agave tequila •1/4 cup orange liqueur •1/2 cup ice cubes Directions 1.Rub the rims of 2 martini glasses with a lime wedge, then dip the rims in a dish of course salt. 2.Refrigerate the glasses if desired. 3.In a shaker, combine the lime juice, tequila, and orange liqueur. 4.Add ice and shake 10 to 15 seconds, then strain into the prepared glasses.

     

    3. Tequila Sunrise

    No Mexican Fiesta would be complete without tequila. Try this Tequila Sunrise cocktail.

     

    Ingredients •2 ounces tequila •4 ounces orange juice •3/4 ounce grenadine Directions 1.Place ice cubes in a glass. 2.Pour in tequila and orange juice. 3.Slowly pour in grenadine and allow it to settle at the bottom of the glass before serving. 4.Do not stir. 5.Serve. 4.Rosita The less common, but equally delicious Rosita is made from tequila and Campar

    Photo: www.food.com
    Ingredients•2 oz. reposado or blanco tequila •Juice from 1/2 a lime •Pinch of salt •Grapefruit soda (Jarritos works well) •Ice cubes •Glass: highball •Garnish: lime wheel Directions 1.Pour tequila into a glass 2.Squeeze in the lime juice 3.Add the ice and salt 4.Fill the glass with grapefruit soda 5.Stir and garnish

     

    Photo : imbibemagazine.com

  • Responsible Service of Alcohol Update : Police Chief Advocates Ban On Alcohol Advertising

    Police Commissioner Andrew Scipione has cited the lack of regulation of alcohol purchases as a contributing factor to the stubbornly high volume of domestic violence cases.  The link between bottle store purchases and domestic violence has led the commissioner to advocate among other possibilities, the idea of limiting alcohol advertising on television to after 8:30pm.

     

    A new alcohol policy working group consisting of senior police and bureaucrats will investigate the suggestions by Scipione and the link between alcohol consumerism and domestic violence. Scipione has suggested that high rates of domestic violence can be attributed to the ease of alcohol availability which according to him is especially affecting women and children in the community. He said that while figures for non-domestic violence was declining, the number of domestic violence issues remained stubbornly high which is why the problem needs to be rooted out.

     

    According to TheHerald.com.au:

     

    The group, formed this year, is conducting a comprehensive review of the state’s alcohol licensing system in response to an offer by Premier Barry O’Farrell last year to give police whatever support they need to tackle alcohol-related violence.

     

    The group will also examine venue and outlet density, which it believes is a ‘‘critical issue’’ for alcohol policy in NSW.

     

    In an interview about measures the police are taking to combat alcohol-related violence, Mr Scipione said the numbers of non-domestic violence, alcohol-related assaults have been falling significantly for the past few years.

     

    ‘‘The bit that is not falling as much is the domestic violence, where alcohol is a factor – that’s the frightening bit,’’ Mr Scipione said.

     

    ‘‘Of course, that’s predominantly being fed through takeaway bottle shops. I think it’s worth looking at the impact and necessarily the sort of policy we might need to develop to inform government in this area.’’

     

    NSW Bureau of Crime Statistics and Research data shows that between 2007 and 2011, the average annual rate of alcohol-related domestic violence fell 2.6 per cent. This compared with a 5.3 per cent drop in other alcohol-related assaults.

     

    Mr Scipione said the visible effects of excess drinking on weekends and at major events was the ‘‘tip’’ of the issue, but domestic violence was emerging as the ‘‘iceberg’’ of alcohol policy in NSW.

     

    ‘‘That’s what worries me: when there are incentives given to people to come in and fill up the car [with alcohol] and if you wanted to buy it over the bar you would have severe restrictions,’’ Mr Scipione said.

     

    Source: http://www.theherald.com.au/news/local/news/general/inquiry-bottle-shops-and-violence-link/2554206.aspx

     

    Fosters and Diageo have criticised suggestions by the News South Wales police commissioner Andrew Scipione to revise alcohol advertising by adding restrictions that prohibit it from appearing on television before 8:30pm.

     

    The Police Commissioner blamed alcohol sellers for the high rate in domestic violence and cited alcohol advertising for contributing to the problem. However members of the alcohol industry have reiterated that their advertising is aimed at adults who have the right to the product knowledge conveyed through advertising.

     

    According to TheShout.com.au:

     

    Ban on alcohol advertising misses the point: Foster’s

    Foster’s and Diageo have both rejected suggestions by the NSW police chief of a ban on alcohol advertising on television before 8.30pm.

     

     In a wide-ranging sermon about alcohol-related harm, NSW Police Commissioner Andrew Scipione today inferred bottle shops were to blame for high rates of domestic violence.

     

    Alcohol advertising was also on his radar, with the police chief quoting a national poll conducted for the Alcohol Education and Rehabilitation Foundation, published last month, which showed 69 per cent of adults supported a ban on alcohol advertising on television before 8.30pm.

     

    But Foster’s spokesman Jeremy Griffith told TheShout that advertising “drives brand choice not consumption”.

     

    “The fact that alcohol consumption per person has been either declining or flat-lining for 30-plus years, despite millions of dollars spent in advertising, highlights this point,” he said.

     

    “Our per capita consumption now sits at around 20 per cent below its peak (reached in the 70’s) and continues to fall,” Griffith said.

     

    A Diageo spokesperson said consumers have every right to have brand and product information communicated to them.

     

    “All our products are aimed at adults, and therefore all our advertising is aimed at adult audiences. Not only is this sound marketing, it is also part of our ongoing commitment to responsible drinking in our community.” 

     

    Source:http://www.theshout.com.au/2012/05/14/article/Ban-on-alcohol-advertising-misses-the-point-Fosters/CFFWFKFMXJ.html

     

  • Tips For A Smooth Running Bar

    Getting to know your co workers is actually a crucial thing that ensures the safety of all patrons in the bar. The RSA course will teach you to look out for the safety of patrons who have had too much to drink, so that you can regulate their drinking and be aware of their safety. But to be able to apply this safety to patrons properly, you need to know your co-workers very well. These are the people that will share customers with you and will essentially ensure the smoothness and safety of the bar. So the better you know your co-workers the easier it is pass information about customers and what they are doing.

     

    RSA Course

     

    How do I get to know my co workers?

     

    ‘Well, we only work together in a very busy bar – there is no time for me to get to know the rest of the people that I work with!’ This is the perfect situation to get to know them, and you need to! This will improve the speed and reliability of the bar which is exactly what you will be looking for. So make time! You have to organise meetings outside the bar, you should organize times to meet and hang out! They don’t have to be your favorite people in the world, but who knows you could really like them!

     

    Another important thing to note is that working with people you know and like can help you to really enjoy your job, it creates a fun and casual atmosphere. People like having a bar tender that is chatty and fun, who is eager to have a conversation, so practice your people skills with.

     

    Serving highly alcoholic drinks

     

    The Responsible Service of Alcohol course teaches you how to serve people in a safe manner and keep peoples nights incident free. But this can be rather hard in a bar atmosphere when people are drinking shots and doubles. These drinks are easy to serve because they are just like any other drink, you pour it into a shot glass and hand it out.  The Responsible Service of Alcohol course teaches you to be aware of how much you are serving to ensure that drinks like spirits do not contain more then the customer thinks they are getting.

     

    Beware of these Drinks!

     

    There are several drinks that you should probably be aware of when serving.

     

    RSA Course —

     

    You probably will not come across these high alcohol spirits in Australian bars but if you do, beware of serving these drinks with really high alcohol content to people who are unaware of what they are receiving.

     

    See what Wikipedia has to say bout Absinthe

     

    Absinthe has often been portrayed as a dangerously addictive psychoactive drug.[7] The chemical compound thujone, although present in the spirit in only trace amounts, was blamed for its alleged harmful effects. By 1915, absinthe had been banned in the United States and in much of Europe, including France, the Netherlands, Belgium, Switzerland and the Austro-Hungarian Empire. Although absinthe was vilified, it has not been demonstrated to be any more dangerous than ordinary spirits. Any psychoactive properties attributed to absinthe, apart from that of the alcohol, have been much exaggerated.[7] A revival of absinthe began in the 1990s, following the adoption of modern European Union food and beverage laws that removed longstanding barriers to its production and sale. By the early 21st century, nearly 200 brands of absinthe were being produced in a dozen countries, most notably in France, Switzerland, USA, Spain, and the Czech Republic.

     

    Source : http://en.wikipedia.org/wiki/Absinthe

     

    What Do I Do If I Served Too Much?

     

    If you have served too much alcohol to someone by serving more then the standard amount or serving to much of a high alcohol content drink then you will need to let the customer and your manager know.

     

    So Grab Your RSA Course Certificate Today!

     

    Get online today and complete the RSA Course, so that you too can work in the kind of environment that is fun and casual. This means that you will be able to apply for jobs in bars and restaurants, which can be challenging and fun work. But you do need your RSA Certificate to show that you are prepared to look out for the safety of those you are serving! Get started on the smooth and straight forward process.

     

  • Working Bar Tabs and Responsible Service of Alcohol

     

      The responsible service of alcohol course teaches you several things that need to know about working in a bar.When you are busy keeping up with bar tabs can be difficult.  The bar tab is designed to keep your bar functioning in a faster manner, but  it complicates situations when people use other peoples bar tabs. Can you be sure this person is entitled to use the bar tab or are they using it to get free drinks all night!

    Applying the Safety Techniques

     

    You need to be prepared to turn people away if you don’t think they are the real owners of the bar tab. Or invent a system such as coloured cards that the owner of the tab can give to designated people.

    One thing to look out for is people who are constantly ordering on a tab, who seem to have no regard for the amount remaining on it, or what the charge is up to. These are the people who maybe riding someone else’s tab. If you don’t cut this off at the beginning, then violence or fights may outbreak.

     

    Binge Drinking

     

     

      Binge drinking is really not that hard to define as all it really is, is the process of drinking a large amount of alcohol over a short period of time. This can easily happen when there is a bar tab that has a limit on it. In America, they define binge drinking as having drunk over 5 beers in a row, in a short period of time, over the past two weeks. Heavy binge drinking is known as doing this three times or more in the past 2 weeks.

     

    This is a dangerous habit and can lead to becoming an alcoholic, and while people may do it, they don’t realise the effect it is having on their body. The RSA Course Online teaches you to serve drinks responsibly so that people don’t binge drink heavily, as responsibility with alcohol is paramount, as you realise when you get your RSA Certificate.

     

    Complete Your Responsible Service of Alcohol Course Today!

     

    There is a lot to learn from the responsible service of alcohol course, such as how to serve safely, so that once you work out all the kinks in serving efficiently, you can serve more and more safely. Knowing what to do is one thing, and being able to apply it is another! For more information on how people get bar tabs and how they work, check out this yahoo answer to the question!

     

    There are so many reasons that it is better for you to complete the RSA course online, and the list goes on and on. But first and foremost, it can be a real nuisance to have to take time out of work just to complete the RSA course, with the RSA course online, you can complete it in sections at any time you want. If you fail a section, you can also just simply re-take it.

     

    By taking it online you are still getting a personal experience with straightforward and clear instructions being delivered to you, so that you can understand how you are supposed to serve people responsibly and safely. This ensures that the liquor market remains a safe and secure one, where minors cannot be served and where people can drink responsibly under the care of a bar tender! The RSA Course‘s first priority is keeping patrons safe and out of harms way at all times!

     

  • Responsible Service of Alcohol Update : Australians Drink Less Beer And More Spirits

    An interesting article recently featured in The International Business Times highlighting the changing landscape of alcohol preference in Australia. The article based on statistics by The Australian Bureau of Statistics reported that beer and wine consumption in Australia was down and the sales of spirits was up. In fact the statistics showed an increase of 4.8% in alcohol sales.

     

    According to  The International Business Times:

     

    Australians continue to show a change in their drinking preference as they drank less alcoholic drinks and beer, and more of spirits.

     

    According to the report of the Australian Bureau of Statistics (ABS) released on Friday, 182 million litres of pure alcohol were made available for consumption in 2010-11, less 2 million litres compared to a year ago. Sales of beer, which is 42 per cent of all alcohol sold, declined 3.4 per cent, while sales of wine, which is 37 per cent – went down by 0.6 per cent. Beer sales used to account for 76 per cent of Australian alcohol consumption.

     

    On the opposite side, sales of spirits went up by 4.8 per cent for the same period. Pre-mixed spirits and spirits account for 20 per cent of all alcohol sales.

     

    The data means the average Aussie imbibed 10 litres of pure alcohol in the past 12 months or 2.2 standard drinks daily. The daily amount of alcohol consumption recommended by health authorities is just 2 standard drinks. Overall consumption dropped 1.1 per cent, the ABS noted.

     

    The ABS report came out amid a price war by Australian supermarkets on Grange, considered Australia’s most prized liquor. The recommended retail price of the drink is $625, but Coles started the price war by offering a 20 per cent discount to $499 at Coles’ 1st Choice liquor outlet.

     

    Costco joined the price war by bringing down the price of Grange to $489.99, while the Dan Murphy Web site offered on Thursday afternoon Penfolds Grange 2007 for $479.99.

     

    Woolworths, the main competitor of Coles, announced initially on its Dan Murphy Web site that the vintage’s price would drop to $554.60, but the price is expected to go down further as the supermarket war intensifies.

     

    However, the $489.99 price tag of Costco is only at three warehouse supermarkets in Melbourne, Sydney and Canberra, and the purchases are limited to club members.

     

     A comparison indicated the lowest price of Grange is at 1st Choice, but shoppers could only buy two bottles each. A similar two-bottle limit was made by Vintage Cellars, which is also owned by Coles. Vintage’s price tag is $520.

     

    Source: http://au.ibtimes.com/articles/337023/20120504/australians-drink-less-alcohol-more-spirits.htm

     

    With a variety of alcoholic brands available it can become an overwhelming choice. Here is a basic breakdown of various classes of alcohol and a brief description of the most popular ones:

     

    Spirits

     

    Gin – Is made by distilling rye or grain spirits and adding juniper berries or other flavourings such as anise, caraway seeds or angelica roots. The liquid is colourless.

     

    Whiskey – distilled from grain, potatoes maize, rye, wheat or malted barley.

     

    Vodka – originally distilled from fermented wheat mash or mash of rye, corn, or potatoes.

     

    Tequila – an alcoholic liquor distilled from the fermented juice of the Central American century plant Agave tequilana.

     

    Rum – distilled from cane juice, treacle or molasses.

     

    Brandy – an alcoholic liquor distilled from wine or fermented fruit juice.

     

    Liqueurs

     

    (Flavoured Spirits)

     

    Liqueurs are flavoured spirits prepared by infusing certain woods, fruits, or flowers, in either water or alcohol, and adding sugar, etc. or from aromatic or flavouring agents.

     

    Wines & Champagne

     

    Red Wine – wine having a red colour derived from skins of dark-coloured grapes.

     

    White Wine – has a clear, transparent colour, bordering on white, as Madeira, sherry, Lisbon, etc.; — distinguished from wines of a deep red colour, as port and Burgundy.

     

    Rose Wine – pinkish table wine from red grapes whose skins were removed after fermentation began.

     

    Champagne – a sparkling white wine made from a blend of grapes, especially Chardonnay and pinot, produced in Champagne.

     

    Sparkling Wine – any of various effervescent wines, such as champagne, produced by a process involving fermentation in the bottle.

     

    Vermouth – a sweet or dry fortified wine flavoured with aromatic herbs and used chiefly in mixed drinks.

     

  • Making Some Interesting Drinks, With Style!

    Great Recipes?

     

    One that mixes fun and taste is an alcoholic slush, or ‘slushy.’ People love this drink because it is like an ordinary alcoholic drink but with the fun of a different texture.

     

     

    Brandy Slush

     

    One Cup of Brandy
    174 ml of Frozen Lemonade
    174 ml of Frozen Orange Juice
    One Cup of Sugar
    Three 1/2 Cups of Water

    		 Pina Coladas

     

    1 ½ cups Pineapple Juice
    ¾ cup Coconut Milk
    ¾ cup Rum
    2 TBSP Sugar
    1 cup Ice

    		 Frozen Margaritas

     

    ¾ cup Tequila
    ¼ cup Orange Liqueur
    ¼ cup Lime Juice
    2 TBSP Sugar.
    1 ½ cups Ice
    Strawberry Daiquiris

     

    1 cup Strawberries
    ¾ cup Rum
    2 TBSP Sugar
    1 cup Ice

    		 Frozen Melon Ball

     

    ¼ cup Vodka
    ¾ cup Midori
    1 Cup Pineapple Juice
    1 Cup Melon, Cubed
    1/8 cup Lime Juice
    2 TBSP Sugar
    1 cup Ice

     

    These are only a few of the combinations for alcoholic slush! Get online and have a look at some different recipes as well.

     

    The watermelon shot is an interesting drink that relies on some interesting ingredients! it is something that not a lot of people have heard of and could separate your bar, and your tending skills from others. Check it out below!

     

     

    To be able to make shots like these, you need to complete your RSA course, and get your RSA certificate. This ensure that you can serve correctly and safely behind a bar and in your workplace.

     

    You might not know it, but there actually is such a thing as a diet cocktail mix!  Check out the news report on it below!

     

     

    It can be really interesting to see a bar tender pull off some tricks. Check out the video below on making some interesting drink mixes!

     

     

    It’s pretty interesting to see how other bar tenders do it. But before you start learning any of these skills for bar tending, make sure you get online and complete the RSA course to allow you to serve behind a bar or in a Restaurant in Australia!

     

    There are a whole range of interesting cocktails that you can make out there, but check this one out, you might just like the mix!

     

     

    This kind of fun drink can be served at a bar so long as you have your RSA Certificate, which you can get by learning safety in serving through the RSA Course! The responsible service of alcohol course teaches you how to serve fun and interesting drink mixes with safety and responsibility.

     

    You might want to check out this mixer for making the bramble cocktail!

     

     

    The bramble cocktail is a nice drink that is generally a large crowd pleaser, so being able to make it really well is almost necessary in a modern bar. But before you serve this drink you need to get your RSA Certificate by completing the responsible service of alcohol course online!

     

    To legally serve these Drinks

     

    What Are You Waiting For – Get Online and Complete the Responsible Service of Alcohol Course! By going online and getting the responsible service of alcohol certificate, you are allowing yourself to work in any bar or restaurant around Australia. This significantly increases the chances of you getting a job and serving great drinks.

     

    By getting this certificate, you are allowing yourself to serve fun and exciting drinks behind a bar, and be paid for it! Bartending is a skill and the best ones are rewarded for their work.

     

     

  • The Importance of People Skills – Complete Your RSA Course To Use Them!

    The RSA Course allows you to work in a bar or restaurant, therefore expanding your work opportunities. After you complete the RSA course, you will need more skills to be able to successfully work in a bar or restaurant. One of the most important skills is people skills.  You will have to be able to talk to all kinds of people when working in a bar. The more that you speak to people and keep them entertained, the more you will bring customers in. The bar is supposed to be a lively atmosphere, and as such you need to keep it this way by always talking to people in the bar, and being able to keep a good conversation going.

    The RSA Course Online: Providing you with the opportunity to learn people skills

    Whatever you do in life, you will always need to be developing your people skills. These skills will help you in every aspect of life, from socializing with people to developing new friends. The ultimate goal is to make the other person feel comfortable. Rather then worrying about yourself and what you are saying and what they think of you, all you need to do is be genuinely interested in them. Just by making conversation with different people each day, you become more and more comfortable dealing with people and speaking to them. This kind of networking can also be useful for finding jobs, and finding new opportunities that may arise. The more people that you know, the more chance you have of gaining new opportunities. They always say that, it’s not what you know, but WHO you know. Also, if you are looking for more information on developing people skills, check out this website. This website gives lots of information about people skills and it is interesting that alot of our communication is non verbal

    The power of nonverbal communication cannot be underestimated. In his book, Silent Messages, Professor Albert Mehrabian says the messages we send through our posture, gestures, facial expression, and spatial distance account for 55% of what is perceived and understood by others. In fact, through our body language we are always communicating, whether we want to or not!

    You cannot not communicate.

    Nonverbal messages are the primary way that we communicate emotions: Facial Expression: The face is perhaps the most important conveyor of emotional information. A face can light up with enthusiasm, energy, and approval, express confusion or boredom, and scowl with displeasure. The eyes are particularly expressive in telegraphing joy, sadness, anger, or confusion.

    Postures and Gestures: Our body postures can create a feeling of warm openness or cold rejection. For example, when someone faces us, sitting quietly with hands loosely folded in the lap, a feeling of anticipation and interest is created. A posture of arms crossed on the chest portrays a feeling of inflexibility. The action of gathering up one’s materials and reaching for a purse signals a desire to end the conversation.

    Nonverbal Messages 1. Account for about 55% of what is perceived and understood by others. 2. Are conveyed through our facial expressions as well as our postures and gestures. source:http://www.directionservice.org/cadre/section4.cfm#Verbal%20Messages

    Get Your RSA Course Certificate To Start Serving ASAP!

    If you go online and get your RSA certificate, you instantly open up your job selection. As such you will be able to work behind any bar or in any restaurant in Australia. This will mean, though, that you have to work on your people skills if you don’t already have them as people will be expecting to talk to you and you will be expected to talk back!

     

  • The RSA Certificate – Bar Tips for Identifying The Regulars

    The RSA Certificate will not give you the charm of a perfect bar tender, that is something that you have to get on your own! But it is also very important when working in a bar or a restaurant/club. This is not just because regulars put a lot of money into your place of work , it is also because it is these people who will bring the business to you. If a regular ever wants to have an event or have a few people around for a drink, they will use the club or pub that they know best, which is hopefully yours. This means that the regulars and you have to have a good trust between each other so that you mutually understand that you will treat each other well! So the trust that is built is an essential strut to supporting the business. But in addition, regulars will spread the word about your bar if they think it is good enough (you have to show them that!). So better than any form of advertising and marketing, is viral marketing where one person simply spreads the word to another person about your bar! And it works charms!

    So How Do I Build This Trust? Won’t Come With The RSA Certificate!

    The trust that you need to build with regulars is not something that will come with the RSA Certificate, you have to build it on your own. So the first step is to have a drink you do really well, something that someone will come back for a lot. The next step is to identify who is coming back for particular drinks each time. And the final step is really, just to get to know them! The best way to create an impression is to remember their name as well. You do this and they will remember yours. At this point you will start to develop a friendship and will be able to keep the regulars coming back. But one thing that you need to do is make sure that you serve a drink particularly well, so that they know when to come back if looking for you and a drink you do well!

    Before Any Of This, Get Your RSA Certificate!

    Before you start to work in a bar or even apply to work in one, you first need to complete the RSA Course and get the RSA Certificate! This will allow you to work in any liquor serving establishment around Australia, so you open yourself up to a whole new range of job opportunities. Get started today!