RSA Course Online

Category: Blog

  • Responsible Service Of Alcohol – Easy When You Know The Rules

    Responsible Service Of Alcohol is easy when you know the rules. Bartenders will tell you that patrons will sometimes try to intimidate you after attempting to stop them from drinking. It happens, as careful as everyone intends to be, sometimes you will over-serve someone. The may have had a number of drinks before they entered the bar. The only recourse is to stop serving them.

    Some people are insulted and insist that they are not drunk. Some get angry, yell, and demand service. Others try to go above your head and attempt to speak to management. Don’t take any of it personally. The Responsible Service Of Alcohol course will teach you the rules and regulations around serving and not serving alcohol so you can feel more comfortable saying no.

    Responsible Service Of Alcohol Teaches you

    Stand your ground! It is your job and the bars license that are at stake. When someone has had to much to drink they can be a lot more aggressive then they would normally be.

    Always give security a heads up when you have decided that a customer has had too much. They can keep an eye out for that customer getting drinks from their friends or stealing drinks off tables. This will also help if that customer becomes a problem later, trouble can be stopped before it has even begun, in some cases.

    You can appeal to them on a personal level. Tell them the repercussions of you over-serving. Ask them if they want you to lose your job and the rules around responsible service of alcohol. If all else fails, ignore them.

    When it all comes down to it, you have the final say when it comes to Responsible Service Of Alcohol.

     

  • Change or Tip?

    Joe Barfly sits down on a barstool at his local pub. He orders his usual. He shoots the breeze with his mates, and after his usual number of pints, he gets up and attempts to leave. The bartender notices that he has left his change sitting on the bar but says nothing, hoping that it is a tip or he had just forgotten to take it. Joe leaves and the bartender takes care of another customer. When the bartender returns, expecting to collect the money, they find someone else sitting at the bar. They order a pint and take money from the stack of bills in front of them. Knowing that the money didn’t belong to this new patron, the bartender tells the customer that that isn’t their money. The customer protests and an argument ensues. In the end, there is a big scene, a few customers have left and the bartender has lost out on, at least, two possible tips.

    What should the bartender have done to prevent this?

    They should have been honest. They should have spoke up and told Joe that he had left money on the bar. Yes, he might have put back in his pocket. He, also, may have told the barkeep to put it in their tip jar. If the bartender would have been honest, it would have kept the new customer honest as well. With no money to argue about, the customer would have likely left a tip, as well. Not to mention, all the customers the drama scared off. The bartender lost sales and tips, simply because they were not honest. So if in doubt, honesty is the best policy.

    So simply by following some steps that the RSA training course will outline for you, you can avoid argument, conflict and scaring patrons off. So get your RSA certificate today and start working in a bar or premises asap!

  • Alcohol – Sometimes we underestimate the risks.

    As horrible as it is, alcohol can cause some disturbances in peoples lives, including injury and sickness. So you should always know the risks involved with serving alcohol to people.
    To brush up on the effects of alcohol, you could visit the governments site, or any of those listed below: Drug Facts: Government drug website Alcohol and drug use Dangers of Alcohol More Dangers of Alcohol But working in a bar leaves you responsible for giving people their drinks, and serving the right people the right amount. This can be harder than you expect so make sure you remember your RSA training when you get your responsible service of alcohol certificate.

     

     

     

  • An easy way to find the cheapest alcohol!

    Whether you work in a bar or not, one of the largest troubles that you can face is finding the cheapest alcohol. Which is why we are lucky that tech savvy drinkers have developed a website that helps find the cheapest alcohol nearby. So visit Boozle, and make huge savings daily! 

    So if you are interested in alcoholic beverages and savings, and would like to take it one step further, get your responsible service of alcohol certificate and take your skills to the bar counter and enjoy your job!

  • Pushing Over Stock

    Your bar’s distributor may have a special, there may have been a mistake when the order was placed or over stock could just be remnants of a special occasion. Every bar ends up with a larger than desired quantity of certain drinks, periodically. It is your job to move them. Management may give you a game plan to start with, but ultimately you have to sell it. Here are a few ideas for pushing overstocked alcohol. Run a special. This helps if you have a white board or black board, to alert patrons that there is a drink special. List the alcohol and suggest drinks. Say you have too much Rum, print RUM SPECIAL! List a few easy rum drinks like Rum Runners, Daiquiris, Pina Coladas and so on. List a discount price, or the difference. Listing the difference, say $1 off, is better than the price. People want to know how much of a discount they are getting. Make up a new drink and play it up. Buy one for a customer and get their take on it. Offer it to every customer who walks in. Just make sure that this drink is primarily made up of the overstock. When all else fails, make jello shots with it! When all else fails, make jelly shots with it. But making jelly shots in a bar is yet another thing that requires a responsible service of alcohol certificate, so go online and get yours today.

     

  • Mmmm Chi-Chi – Exotic drinks

    To be able to make this kind of drink in a bar, you first need to obtain your responsible service of alcohol qld (or any state) certificate online, which is a fast and straight-forward process!

     

  • Training Your Wait Staff With The RSA Course

    RSA Course Online Training – Teaches Responsible Service Of Alcohol

    RSA Training Online teaches you that the key to a great working relationship with your waitress is fluidity. They give you their drink orders and you make them, no hitches, no questions, just a smooth interaction. How do you do this? You have to train your own wait staff. You have to be upfront and let them know what you expect. No, you are not their boss and you should not be demanding, but you need to be firm on how you would like to take their orders and so forth.

    First, the proper way to call drinks is shots, mixers, beers and non alcoholics. But, you may prefer to hear your nonalcoholics along with your mixers, since you will have the gun in hand already, or shots last. However you work better, be adamant that this is how you would like to hear orders called out. Every time they slip up and call out of order, let them know that it throws you off.

    If you want the wait staff to wait for you to ask them what they need before calling, tell him or her. If they leave empties on the bar and it is not your job to clear them, let them know that they need to clear their own, or tell them where to put them so the bareback man can do it. Or let them know that they are wasting time for both of you, by not having their money out to pay for the drinks. Tell them that they need to have it out and ready before you are finished making their drinks.

    RSA Course Online Teaches

    There is protocol in every establishment, so familiarize yourself with all the rules and regulations. If you have questions about what you should do in any situation go to your supervisor or manager. Don’t forget to ask your wait staff for their opinions on how to make things run smoother. Getting through a successful workday is a team effort.

    The RSA course is designed to make serving alcohol responsibly an easy task. There are rules and regulations set by the government to ensure the safety and well being of everyone.

    So if you are applying for your RSA course responsible service of alcohol certificate with the RSA Course online, then be prepared to put what you have learned here into action once you start working in a bar or licensed premises.

     

  • The Moscow Mule!

    This video directs you in how to create the ‘moscow mule,’ an exotic drink that you could make in a bar once you get your responsible service of alcohol certificate.

     

  • Different Calling Hours for Different States

    RSA Training Australia has active support for those who need it. But as with most support centers, we can only help during office hours, and these are based on QLD time. So refer to the map below for the office hours in your state or territory.Also, you should consider the daylight saving times in your area, so refer to the table below for information on your areas daylight saving timing in the next few years.

     

    But your RSA training should be fairly straightforward and is designed to be as simple as possible while still being in depth.

     

  • Dealing With Conflict – RSA Training

    There’s no use getting riled up – teaches RSA Training

    It will happen, either, with a patron or a coworker, conflict will happen; and when it does, you need to remember your RSA training. You may feel the impulse to yell or be snotty to someone who had ruffled your feathers. This is absolutely not the way to deal with conflict. First and foremost, you need to remember that you are the bartender, most likely you will get your way, so being overly rude or hateful is pointless and unprofessional. Here are a few ways to help smooth over a bad situation.

    RSA Training helps you know what to do

    – Restate your point, in different words. There may be a misunderstanding. Bars where the music is loud, it is common for misunderstandings to occur – as the RSA training course will teach you. – Make it clear that you are going to remain professional by not raising your voice or threatening. If you keep your cool, most likely, the situation won’t escalate. Resorting to name calling is asking for trouble. – Don’t be passive aggressive. It is still aggressive, even if you are not shouting. Slamming shakers and fake smiles can cause just as much tension as all out ranting, sometimes more. – Ask what you can do to resolve the situation. If you can’t do it, present them with a compromise or alternative – RSA training shows this is the best thing to do. – Go directly to that person. Badmouthing someone behind their back is underhanded and makes you look like the bad guy. Second hand information is usually blown way out of proportion, so a harmless gripe can turn into a false threat. – If the conflict is ongoing, like with a coworker, talk to them outside of work. Keep it personal. Having witnesses may likely spur on a conflict, causing the other person to try to look better or get the better of you with verbal abuse, just to try to impress others. – If you have tried to resolve the situation and have failed, ask for help. Security may need to be called, or you may want to give your manager a heads up that there is a conflict. Waiting until a fight happens or a customer complains is waiting too late. – Keep in mind that your customers will pick up on your attitude. A bad one will cost you sales and and tips. Don’t let anyone ruin your entire night, once the situation is over, move on. But you will learn all this in the RSA training course. Make sure you watch the funny video below, for some demonstrations of dealing with a drunk.

    The kinds of aggression that you may see will be unreasonable. Without proper RSA training, you could easily find yourself in a fight at your workplace – which is not what you want to happen. You may end up being fired and should be avoided at all costs. So go online and get your RSA training certificate today – so you can handle conflict resolution PROPERLY!