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Tag: responsible service of alcohol qld

  • Upselling – Responsible Service Of Alcohol

    Can you upsell and have Responsible Service Of Alcohol?

    Management loves the upsale. Upselling is when a customer orders a drink and you talk them into the higher end alcohol, instead of low end or house. If this is a strategy at your bar then you need to make sure it will also meet the Responsible Service Of Alcohol guidelines. One way to upsell is to just ask what brand they want. Say they order a bourbon and Coke, you ask what “brand” of bourbon they want. Customers usually will name whatever brand they prefer or a common brand. Usually this is a higher end brand, being that the first to come to mind is usually the most commercialised. Sometimes they don’t know what kind they want. This is another way to upsale. Start naming your brands, starting with the top shelf brands and work your way down. Usually they will choose a mid priced brand, especially if you toss a “oh and house” in there, at the end. After they order, pick up whatever brand that you are trying to move and ask “ok?”. Usually they will say “yes” out of habit. If they refuse that brand, suggest another higher priced brand. If they are not specific about which brand that they prefer, just ask them if the brand that you are trying to move is fine. They might ask for a vodka and tonic and you ask if “blah” is ok? Suggest, to management, making your house brand one of your mid-priced ones. If you start a drink with a mid-priced bottle and the customer notices, simply say that it is our house brand. Never get into the habit of picking up the cheapest bottle to make drinks. Always make them ask for the cheaper stuff. Not only will you have better sales, your drinks will turn out better, too. In many cases upselling will give your customer a better brand of alcohol, possibly with less chemicals and therefore less hangovers for your clients. So your clients will thank you if you provide them with a really good quality brand that is better for their health.

    Responsible Service Of Alcohol is mandatory in Australia and so is the Responsible service of alcohol course for anyone serving alcohol.

     

  • Absinthe vs. Everclear

    As a bartender or just a frequent visitor to a bar, it is important that you know the difference in potency between drinks as RSA training teaches. In this particular case, the difference between Everclear and Absinthe is examined, as can be seen here. This spread includes different drink mixes that can be made and also some general information about the taste and other features of the two most potent alcoholic drinks.

  • Infinite Drink Mixes (almost!)

     

    There are a lot of drink mixing websites that are out there, and they all offer different drink mixes. But one website that stands out is here, idrink offers over 32,000 different drink mixes so that your bar will not run out of ideas and will always be pulling new customers in. It is known that customers respond to new things they have not tried before, so it is also important that you advertise that you are offering a new drink, rather than simply adding it to the menu without telling anyone. A sign out the front of your bar will do the trick, and will be sure to keep the bar lively. So go online and get your RSA training certificate, so that you can work in a bar and start making some of these mixes.

     

     

  • Non-Alcoholic Drinks Are Important Too

    When working in a bar it is important to know how to make non-alcoholic drinks as well as alcoholic ones. RSA QLD (and any state) teaches you that this will make it easier to keep patrons at an appropriate level of soberness, and keep them from getting too drunk. So check out the video below to see how to make a great non-alcoholic punch that is sure to impress!

    To be able to serve drinks in a bar, though, you need to posess your responsible service of alcohol certificate by undertaking the RSA training program.

  • Responsible Service Of Alcohol – Easy When You Know The Rules

    Responsible Service Of Alcohol is easy when you know the rules. Bartenders will tell you that patrons will sometimes try to intimidate you after attempting to stop them from drinking. It happens, as careful as everyone intends to be, sometimes you will over-serve someone. The may have had a number of drinks before they entered the bar. The only recourse is to stop serving them.

    Some people are insulted and insist that they are not drunk. Some get angry, yell, and demand service. Others try to go above your head and attempt to speak to management. Don’t take any of it personally. The Responsible Service Of Alcohol course will teach you the rules and regulations around serving and not serving alcohol so you can feel more comfortable saying no.

    Responsible Service Of Alcohol Teaches you

    Stand your ground! It is your job and the bars license that are at stake. When someone has had to much to drink they can be a lot more aggressive then they would normally be.

    Always give security a heads up when you have decided that a customer has had too much. They can keep an eye out for that customer getting drinks from their friends or stealing drinks off tables. This will also help if that customer becomes a problem later, trouble can be stopped before it has even begun, in some cases.

    You can appeal to them on a personal level. Tell them the repercussions of you over-serving. Ask them if they want you to lose your job and the rules around responsible service of alcohol. If all else fails, ignore them.

    When it all comes down to it, you have the final say when it comes to Responsible Service Of Alcohol.

     

  • Change or Tip?

    Joe Barfly sits down on a barstool at his local pub. He orders his usual. He shoots the breeze with his mates, and after his usual number of pints, he gets up and attempts to leave. The bartender notices that he has left his change sitting on the bar but says nothing, hoping that it is a tip or he had just forgotten to take it. Joe leaves and the bartender takes care of another customer. When the bartender returns, expecting to collect the money, they find someone else sitting at the bar. They order a pint and take money from the stack of bills in front of them. Knowing that the money didn’t belong to this new patron, the bartender tells the customer that that isn’t their money. The customer protests and an argument ensues. In the end, there is a big scene, a few customers have left and the bartender has lost out on, at least, two possible tips.

    What should the bartender have done to prevent this?

    They should have been honest. They should have spoke up and told Joe that he had left money on the bar. Yes, he might have put back in his pocket. He, also, may have told the barkeep to put it in their tip jar. If the bartender would have been honest, it would have kept the new customer honest as well. With no money to argue about, the customer would have likely left a tip, as well. Not to mention, all the customers the drama scared off. The bartender lost sales and tips, simply because they were not honest. So if in doubt, honesty is the best policy.

    So simply by following some steps that the RSA training course will outline for you, you can avoid argument, conflict and scaring patrons off. So get your RSA certificate today and start working in a bar or premises asap!

  • Pushing Over Stock

    Your bar’s distributor may have a special, there may have been a mistake when the order was placed or over stock could just be remnants of a special occasion. Every bar ends up with a larger than desired quantity of certain drinks, periodically. It is your job to move them. Management may give you a game plan to start with, but ultimately you have to sell it. Here are a few ideas for pushing overstocked alcohol. Run a special. This helps if you have a white board or black board, to alert patrons that there is a drink special. List the alcohol and suggest drinks. Say you have too much Rum, print RUM SPECIAL! List a few easy rum drinks like Rum Runners, Daiquiris, Pina Coladas and so on. List a discount price, or the difference. Listing the difference, say $1 off, is better than the price. People want to know how much of a discount they are getting. Make up a new drink and play it up. Buy one for a customer and get their take on it. Offer it to every customer who walks in. Just make sure that this drink is primarily made up of the overstock. When all else fails, make jello shots with it! When all else fails, make jelly shots with it. But making jelly shots in a bar is yet another thing that requires a responsible service of alcohol certificate, so go online and get yours today.

     

  • Mmmm Chi-Chi – Exotic drinks

    To be able to make this kind of drink in a bar, you first need to obtain your responsible service of alcohol qld (or any state) certificate online, which is a fast and straight-forward process!

     

  • The Moscow Mule!

    This video directs you in how to create the ‘moscow mule,’ an exotic drink that you could make in a bar once you get your responsible service of alcohol certificate.